Skip to Content

Privacy Policy

Last updated: February 5th, 2026

PO2SO by KOLO Australia Pty Ltd ("PO2SO", "we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you use the PO2SO website, applications, and services ("Services").

By using the Service, you agree to the practices described in this Privacy Policy.

What Information We Collect

We collect personal information that is reasonably necessary to provide and improve the Service.

Information You Provide

"Personal information" has the meaning given in the Privacy Act and includes information or an opinion about an identified individual or a reasonably identifiable individual.

The types of personal information we may collect include:

  • Name, job title, and organisation name
  • Contact details (email address, phone number, business address)
  • Account and subscription details
  • Communication records and support enquiries
  • Any information you voluntarily submit via forms, emails, or interactions with our Services

We do not intentionally collect sensitive information unless required and permitted by law.

Customer Data

When you use the Service, you may upload or process data relating to your customers, employees or business operations ("Customer Data"). You remain responsible for this data and must ensure you have the right to collect and use it.

How We Collect Personal Information

We collect personal information through lawful and fair means, including:

  • When you create an account or subscribe to PO2SO
  • When you submit a contact form or request a demo
  • When you communicate with us via email or support channels
  • When you use our website (via cookies and analytics tools)

Where reasonable and practicable, we collect personal information directly from you.

How We Use Personal Information

We use personal information to operate, maintain and improve the Service. This includes providing access to the platform, processing payments, responding to support requests, communicating service updates and ensuring security and reliability.

We may also use information to improve our products, develop new features and understand how users interact with the Service.

Legal Basis and Australian Privacy Compliance

We collect and use personal information where it is reasonably necessary for our business functions and activities, including:

  • Providing the Service you requested
  • Managing subscriptions and billing
  • Complying with legal obligations
  • Protecting the security and integrity of our systems

Where required, we will obtain consent before collecting or using personal information.

Disclosure of Personal Information

We may disclose personal information where required to comply with applicable laws and regulations, to respond to a subpoena, court order, search warrant, or other lawful request for information, or where disclosure is reasonably necessary to protect our legal rights, safety, or property.

Except for these circumstances, we will only disclose your personal information to third parties with your consent.

Data Security

We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we strive to protect your information, no system can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to provide the Service, comply with legal obligations and resolve disputes.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

Your Privacy Rights

You have the right to request access to the personal information we hold about you and to request correction of inaccurate or outdated information.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

Google Analytics and Advertising Tools

We use Google Analytics and related tools to understand website usage and improve our Services. These tools may collect information such as:

  • Pages visited
  • Time spent on the website
  • Device and browser information
  • Referring websites

Google may use cookies and similar technologies. You can opt out via browser settings or Google’s opt-out tools.

We may also use advertising platforms (such as Google Ads) to measure campaign effectiveness and deliver relevant marketing.

Marketing Communications

We may send service updates, product information and relevant communications. You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.

Complaints About Privacy

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may submit a complaint using the contact details below. We will investigate and respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date. Continued use of the Service indicates acceptance of the updated policy.

Contact Us

PO2SO
Email: support@po2so.com
Website: po2so.com

We will respond to privacy complaints in accordance with the Australian Privacy Principles.